Help Center
Find answers to your questions
Getting Started
How do I create an account?
Download CrosPath and sign up with your email, Google, or Apple account. Complete your profile by adding photos, selecting your traveler tribe, and sharing your interests.
What are Traveler Tribes?
Tribes help us match you with like-minded travelers. Whether you're an Erasmus student, digital nomad, backpacker, or solo traveler, your tribe helps you find your community.
How do I complete my profile?
Go to your Profile tab and tap Edit. Add photos, write a bio, select your interests, and verify your account for better visibility.
Is CrosPath free?
Yes! CrosPath is free to use. We offer an optional premium subscription with extra features like seeing who viewed your profile and priority visibility.
Map & Discovery
How does the map work?
The map shows activities and travelers near you. Zoom in to see individual activities, or zoom out to explore other cities. Tap a marker to see details.
Can other users see my exact location?
No. Other users only see your approximate location (city level) on the map. Your exact location is never shared unless you explicitly choose to share it with trusted contacts for safety.
How do I filter activities on the map?
Use the category pills at the top of the map to filter by activity type (meals, adventures, nightlife, etc.). You can also search by keyword or apply advanced filters.
Activities
How do I join an activity?
Browse activities on the map or Discover page. Tap an activity to see details, then tap 'Join'. You'll be added to the activity's group chat automatically.
How do I create an activity?
Tap the + button in the navigation bar. Fill in the details including title, date, location, category, and vibes. Your activity will be visible to travelers in that area.
Can I restrict who joins my activity?
Yes! When creating an activity, you can set tribe restrictions, gender restrictions (e.g., women-only), age ranges, and require identity verification.
What if I need to cancel an activity?
Go to your activity page and tap the options menu. You can cancel the activity, which will notify all participants automatically via push notification and in the group chat.
Path Crossings & Trips
What are Path Crossings?
Path Crossings detect when your travel plans overlap with other travelers in the same cities. It's a great way to discover people who share your route and interests.
How do trips work?
Add your upcoming trips with dates and cities in the Trips section. CrosPath will match you with travelers who will be in the same places at the same time.
Can I disable Path Crossings?
Yes. Go to Settings > Privacy and toggle off location visibility. This will prevent your trips from being matched with other travelers.
Feed, Stories & Shots
How does the Feed work?
The Feed shows posts from travelers nearby. You can share photos, text, and music from your travels. Like, comment, and connect with other travelers.
What are Stories?
Stories are photos or videos that disappear after 24 hours. Share moments from your travels that your connections can view for a day.
What are Shots?
Shots are ephemeral photo or video messages you send to specific users. They disappear after the recipient views them. If someone takes a screenshot, you'll be notified.
Messages & Connections
How do I message someone?
You can message activity hosts directly, or chat with your connections. Go to the Chats tab to see your conversations.
What are voice messages?
You can record and send voice messages in any chat. Just tap and hold the microphone icon to record, then release to send.
How do group chats work?
When you join an activity, you're automatically added to the activity's group chat where all participants can communicate and coordinate.
What are view-once messages?
View-once messages are photos or videos that can only be seen once by the recipient. After viewing, they're automatically deleted.
Safety & Verification
How does verification work?
We offer multiple verification levels: email, selfie, and ID verification. Higher verification levels build more trust with other travelers and give you access to verified-only activities.
What safety features are available?
CrosPath includes emergency alerts, safety check-ins during activities, travel plan sharing with trusted contacts, and temporary real-time location sharing. Add your emergency contacts in Settings > Safety.
How do I report a user?
Tap the three dots on any profile or activity and select 'Report'. Provide details about the issue. Our team reviews all reports , manifestly illegal content within 24 hours, other reports within 7 days.
How do I block someone?
Visit their profile, tap the three dots, and select 'Block'. They won't be able to see your profile, activities, or contact you.
What happens after I report someone?
Our team reviews the report and may warn, suspend, or ban the reported user depending on the severity. You will not face any retaliation for good-faith reports.
Premium
What does Premium include?
Premium gives you access to features like seeing who viewed your profile, priority visibility in search results, and enhanced filters. More features are added regularly.
How do I subscribe?
Go to Settings > Premium. Subscriptions are managed through the Apple App Store or Google Play Store.
How do I cancel my subscription?
Cancellations are handled through your app store. On iOS: Settings > Apple ID > Subscriptions. On Android: Play Store > Subscriptions. CrosPath cannot cancel subscriptions directly.
Can I get a refund?
Refunds follow Apple's and Google's policies. Contact the respective app store for refund requests.
Account & Data
How do I change my notification settings?
Go to Settings > Notifications. You can customize push notifications for messages, activities, and safety alerts.
How do I control my privacy?
Go to Settings > Privacy. You can toggle online status, last active, location visibility, message permissions, read receipts, and typing indicators.
How do I export my data?
Go to Settings and tap 'Export My Data'. A JSON file with all your personal data will be downloaded to your device, in compliance with GDPR.
How do I delete my account?
Go to Settings and tap 'Delete Account'. Your data is anonymized immediately and permanently deleted after 30 days. You can recover your account within the 30-day window.